Returns & Exchanges
The sale of goods by Lawrance Ordnance will be subject to certain laws including, without limitation, the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Your Right to a Refund
You are entitled to a refund for items you have purchased from Lawrance Ordnance if the item is:
1. faulty and the fault or defect was not pointed out to you before you purchased the goods or would not have been apparent to you when you inspected the goods before purchase; or
2. not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or
3. not fit for its purpose, meaning that the item does not do what you reasonably expected it would, and, you return the item within a reasonable time after purchase and provide proof of purchase, such as your receipt or a bank statement. If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price but you will be entitled to exchange the goods or have them repaired.
We reserve the right to ask you to demonstrate that you did not cause or create the fault in the item.
If you are entitled to a refund but you would prefer to exchange the item for another item of equivalent value we are happy to do so.
Change of Mind Returns
If you are unhappy with your purchase, or simply change your mind, we are happy to exchange. Item(s) must be returned within 14 days of purchase, together with proof of purchase. You are welcome to return your purchase in store or by post. Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached, instruction manuals and included accessories. Gift cards, sale, clearance and seconds items are not eligible exchange if you change your mind.
You are responsible for any costs associated with returning the item to us including postage costs, currency conversion, and any local or international taxes.or postage charges. Return of undamaged goods for exchange is entirely at your cost and risk.